{"id":2166,"date":"2023-08-08T08:39:39","date_gmt":"2023-08-08T08:39:39","guid":{"rendered":"https:\/\/safebix.com\/?page_id=2166"},"modified":"2023-10-21T20:25:04","modified_gmt":"2023-10-21T20:25:04","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/equipitservices.co.uk\/index.php\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"\n

At EQUIP-IT, we believe great Helpdesk services, in turn, drive great customer experience. As a white label partner to MSPs, we offer customized high-quality helpdesk services by providing certified Level 1 and Level 2 service desk agents 24x7x365.<\/p>\n\n\n\n

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Fully customizable<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Lower service delivery costs<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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24x7x365 support<\/span><\/div>\n<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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Faster Problem Resolution<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Purely white label<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Qualified Techs<\/span><\/div>\n<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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How We Onboard You<\/strong><\/h1>\n\n\n\n
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Appointing Point of
ContactWe assign a Business Success Manager who is with you in every step as a single point for better communication & clarity<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Requirement
AnalysisWe analyze requirements raised by the customer to understand if it\u2019s a Voice or Non-voice & ensure that we have everything we need to support you & your clients <\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Documentation &
Knowledge TransferWe request access to your system & logins for a better understanding of your tool and processes & take necessary inputs from you to deliver a high-quality service<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Go LiveOnce we are ready to go live, our management team constantly review the performance of our technician to ensure we meet your expectations<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/br><\/br>\n\n\n\n

Impact<\/strong><\/h1>\n\n\n\n

As an extended team for our MSP business, we focus on delivering high impact through engagement and how we do that by being fixated on the below points.<\/p>\n\n\n\n

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