At EQUIP-IT, we believe great Helpdesk services, in turn, drive great customer experience. As a white label partner to MSPs, we offer customized high-quality helpdesk services by providing certified Level 1 and Level 2 service desk agents 24x7x365.
Fully customizable
Lower service delivery costs
24x7x365 support
Faster Problem Resolution
Purely white label
Qualified Techs
How We Onboard You
Appointing Point of
ContactWe assign a Business Success Manager who is with you in every step as a single point for better communication & clarity
ContactWe assign a Business Success Manager who is with you in every step as a single point for better communication & clarity
Requirement
AnalysisWe analyze requirements raised by the customer to understand if it’s a Voice or Non-voice & ensure that we have everything we need to support you & your clients
Documentation &
Knowledge TransferWe request access to your system & logins for a better understanding of your tool and processes & take necessary inputs from you to deliver a high-quality service
Knowledge TransferWe request access to your system & logins for a better understanding of your tool and processes & take necessary inputs from you to deliver a high-quality service
Go LiveOnce we are ready to go live, our management team constantly review the performance of our technician to ensure we meet your expectations
Impact
As an extended team for our MSP business, we focus on delivering high impact through engagement and how we do that by being fixated on the below points.
- Higher First call resolution (FCR) rates
- Transparent platform-agnostic support
- Skills-based routing for quick turnaround
- Reduced service delivery costs